Learning Zone

A conversation I’m having more often with business owners goes something like this: “We don’t really use AI yet.” A few questions later, it turns out somebody is using ChatGPT to help write emails. Someone else is summarising meeting notes with an AI tool....

AI was supposed to remove repetitive work. In some businesses, though, something different is happening. People are spending large parts of their day moving information between systems so the AI can function properly. Copying notes from one platform into another,...

If you use Microsoft 365 every day, you’ve probably noticed that Copilot hasn’t stood still. It’s been evolving in the background, gradually becoming more embedded in the way Word, Excel, Outlook and the rest of your tools work. Microsoft tends to roll these changes...

Are you tired of that slight pause when you open something on your PC and it takes just a fraction longer than you expect? It’s not enough to stop you working, but it is enough to irritate you for a moment. That’s the sort of thing Microsoft is fixing right now in...

Most businesses have a handful of phone calls that happen time and again. “What time do you open?”
 “Can I change my appointment?”
 “Has my order been dispatched?”
 “Can somebody call me back?” Of course, these are all normal questions for someone who doesn’t know the...

You’ve seen them hundreds of times. “Click here to prove you’re not a robot.” It’s one of those things you don’t really think about. You tick a box, maybe select a few images, and move on with your day. That’s why this new scam works. There’s a growing number of fake...

Cyber criminals arguing with each other sounds like good news. One group targeting another. Threats flying back and forth. Even promises to “help” victims caught in the middle. It almost feels like justice. But here’s the reality: There’s only one thing you can rely...

It sounds like a joke. “Maybe we should just ban AI on Friday afternoons.” But the more you think about it, the more it makes sense. By Friday, most people are running on fumes. The week’s been busy, there are things to finish before the weekend, and attention to...

Most cyber security tools work reactively. Something suspicious happens, the system spots it, and then tries to stop the damage before it spreads. That’s incredibly important. But Microsoft is working on something that pushes much further: Using AI to find weaknesses...

You probably don’t think twice when you see a Windows update. A quick click, a short wait and the job’s done. It’s one of those routine things that feels safe by default. After all, updates are there to protect your system, not cause problems. That’s exactly why this...

There’s a new layer being added to business decisions right now. An email gets drafted before you’ve fully thought it through. A report is summarised before you’ve read it. A system suggests an action and, increasingly, carries it out. None of this feels unusual...