Who we are
Our website address is: http://blisstech.co.uk
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use Google Analytics to track visitors to our website for the purposes of improving our site. The data that is collected is stored in the Google Analytics platform and is anonymised; it cannot identify you as an individual. This data may be used for marketing purposes in the future to understand the demographics and preferences of our audience.
We use Hubspot to track visitors and usage of our website to help improve the overall customer experience. The data collected by Hubspot cannot identify you personally, unless you have accepted cookies, AND you have entered your details into the website via a form or chat session. Then, your information may be used so we can understand what site content is relevant to you, and also tailor your experience on our site by delivering more relevant content.
We use Facebook Pixels to track visitors to our website for the purposes of marketing. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us and we do not see the personal data of individual users. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/
Who we share your data with
We share anonymised analytics data with Google. This data cannot identify you as an individual.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely, until you instruct us to destroy it. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
If you send us a message using the contact form or interact with our site using chat, this information will be retained indefinitely, until you instruct us to destroy it.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information, except for passwords.
What rights you have over your data
Right of Access
Under Article 15 of the GDPR, you have the right of access, commonly referred to as subject access, which gives you the right to obtain a copy of your personal data that we hold.
Right to Rectification
Under Article 16 of the GDPR you have the right to have inaccurate personal data rectified.
Right to Erasure
Under Article 17 of the GDPR you have the right to have your personal data erased. This is also known as the ‘right to be forgotten’.
Right to Restrict Processing
Article 18 of the GDPR gives you the right to restrict the processing of your personal data in certain circumstances. This means that you can limit the way we use your data. This is an alternative to requesting the erasure of your personal data.
Right to Data Portability
Article 20 of the GDPR provides the right to data portability which gives you the right to receive your personal data in a structured, commonly used and machine-readable format. We will fulfil any requests under this right, where technically feasible.
Right to Object
Article 21 of the GDPR gives you the right to object to the processing of your personal data. This effectively allows you to ask us to stop processing their personal data.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
How we process your data
As a data controller, Blisstech Solutions may process personal data for the purposes of sales, marketing and support.
- Sales and marketing activities may be in the form of direct email, or via a third-party marketing company.
- Personal data stored in email is hosted by Microsoft. You can find their privacy statement here.
- Personal data stored in our CRM is hosted by Hubspot. You can find their privacy statement here.
What data breach procedures we have in place
Notification of a breach of personal data will occur within 72 hours of our discovery of a breach, as required by GDPR.
What third parties we receive data from
We occasionally use contact data from Experian for sales and marketing purposes.
What automated decision making and/or profiling we do with user data
If you have provided your details from our sites contact forms or chat sessions, we may use details of your usage of our site so we can understand what site content is relevant to you, and also tailor your experience on our site by delivering more relevant content.