How Much Should You Pay for IT Managed Service Costs in the UK?
Author : Matt Yarranton
14 December 2021

If you are looking for managed IT services in the UK, then you should know that there is no “one-size-fits-all” solution. There are many managed service providers out there and they offer a huge range of prices. This can be overwhelming when trying to choose between them! In this article, we will provide some tips on what to look out for in a managed IT service provider and the typical costs in the UK so that you can make an informed decision.

What do you need?

A handshake reaching out of a laptop screen

The first step is to figure out what you need. What type of services do you require? Do you need help with your computers, cybersecurity, network, email, backups, or more? Once you know what you need, you can start looking at providers that offer those specific services. However, it’s important to remember that not all managed service providers are created equally. Some providers are only interested in selling you the most basic services, while others offer a more comprehensive suite of services.

It’s also important to consider your budget when looking for managed IT service providers. Just because a provider offers high-end services doesn’t mean that they are out of your price range. Many managed service providers charge per managed IT user or device, which means you can scale the number of users and devices up and down depending on your needs. When comparing managed service costs in the UK, make sure to ask what is included with each managed IT support package that is presented to you. Some services may seem cheap at face value but there might be add-ons and hidden costs.

What services are available?

A woman sitting at a computer with a headset on

Managed service providers in the UK offer a wide range of managed IT support services, including: –

  • 24-hour monitoring with “all you can eat” support
  • backup and disaster recovery (Business continuity) to keep your business running no matter what happens
  • managed networks (wired and wireless)
  • managed Microsoft 365 or Google Workspace
  • managed cyber security
  • training
  • remote and onsite support

As you can see, there are many managed IT services that a provider may offer – some might not even be listed here! It’s important to remember that managed service providers exist because of one simple fact: companies don’t have the time or staff required to manage and maintain their own IT systems.

Different managed service providers will have different areas of expertise, so it’s important to find one that aligns with your business needs. For example, if you are a small business then you might want to consider a managed service provider who offers remote support services. This means that help is only ever a phone call or email away, and you don’t have to worry about the provider having to come on-site.

 

Break-fix vs managed services

Man sitting at a computer

Before we go any further, it’s important to understand the difference between “break-fix” services and managed IT services. Break-fix is a term used to describe the traditional model of IT support. Break-fix services are reactive and can often be frustrating for companies because they might not get an answer to their issue until the managed service provider has time to look at it – which may not be immediately!

Furthermore, break-fix managed services will typically only provide assistance with hardware and software issues. This means that other IT services like networking and cyber security are left for you to manage on your own.

Managed IT services are proactive and often prevent issues from happening in the first place and managed service providers typically have the expertise to help with a wide range of IT issues, not just hardware and software. Additionally, managed service providers will offer cyber security services to protect your business from online threats.

If you’re looking at managed service providers in the UK then make sure that they provide a complete range of managed services so that nothing falls through the cracks!

What is included with IT managed services?

People sitting at a computer in discussion

Managed service providers in the UK typically offer a suite of managed IT services that are included with your monthly subscription.

This means that you don’t have to worry about paying extra for backup and disaster recovery, managed networks, managed security or training. It’s all taken care of!

However, it’s important to remember that not all providers offer the same services. Make sure to ask each managed service provider what is included in their support package so that you can compare apples with apples.

Some providers might also offer a la carte services, which means you only pay for the managed IT services that you need. This can be helpful for businesses who are looking for specific help with managed IT services. For example, you might need help with managed networks and cyber security but not backup or training – so a la carte support can be beneficial in this case.

What should I expect to pay for managed service costs?

Group of business people are meeting to analyse business data

Managed IT service costs vary greatly depending on which provider you choose and what kind of services you need.

That said, managed service providers in the UK typically charge around £40-£100 per user, per month. This price range usually includes all of the managed IT services that a provider offers.

However, it’s important to remember that this is just a general guideline and prices can vary greatly depending on the provider. You may see prices quoted for as little as £10 per user, per month but this is most likely only providing remote support and very limited services.

It’s also important to note that managed service providers typically require a minimum number of users. So if your company is small then you might not be able to use any managed services provider and should choose one that focuses on small and micro-businesses.

Conclusion

Managed IT services offer many benefits over break-fix services, including increased productivity and peace of mind.

Managed services can be seen as expensive and you need to find a provider that is right for your business. However, when you consider the cost of employing an IT expert to look after your IT, managed services are much more cost-effective, and you get the benefit of the depth of experience within the managed services provider.

Managed service providers typically charge around £40-£100 per user, per month in the UK. This price range includes all of the managed IT services that a provider offers. Make sure to ask each managed service provider what is included in their support package!

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