Learning Zone
We provide important news and useful tips to keep you informed with what’s going on in the world of business technology.
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What is managed IT support?
The question that comes up more than any other Most business owners who are thinking about outsourced IT support have a fairly similar experience. They know they probably need something. They have seen the phrase "managed IT support" come up. But when they try to find...
Remember: EVERYONE needs cybersecurity training
It’s easy to assume that younger employees are naturally good with technology. After all, they’ve grown up with smartphones, social media, and apps. They’ve been online for most of their lives, so surely they don’t need much help staying safe....
Why Business Email Fraud Is Getting Harder to Spot — And What Your Team Can Do About It
Your inbox has become a battleground Most business owners and managers know that phishing emails exist. The problem is that the ones landing in inboxes today look nothing like the obvious scams of ten years ago. No broken English. No requests from foreign princes....
AI can save time… but is it saving money?
Almost every conversation about AI eventually comes back to productivity. Business owners see demonstrations of reports being generated in seconds, emails written instantly, and routine admin handled automatically. It’s easy to look at that and assume the...
Excel is getting better at finding answers
If you use Excel regularly, you’ll know that the hard part is getting your information into the format you want. Perhaps you always present figures in a certain way. Maybe reports need specific headings. Perhaps your team uses formulas, naming conventions, or...
AI saves time, but don’t let it replace personality
AI is quickly becoming part of everyday business. A couple of years ago, most conversations were about whether businesses should use it. Now the discussion is about where it can save time. Writing emails… creating marketing content… summarising meetings… helping with...
How Cybercriminals Are Using AI to Attack Small Businesses (And What You Can Do About It)
Running a small business is demanding enough without having to worry about whether a hacker is using artificial intelligence to plan their next attack on your company. But that is exactly what is happening. A recent report from Microsoft Threat Intelligence confirms...
Is your team using banned AI tools?
A conversation I’m having more often with business owners goes something like this: “We don’t really use AI yet.” A few questions later, it turns out somebody is using ChatGPT to help write emails. Someone else is summarising meeting notes with an AI tool....
Have your employees become AI “middleware”?
AI was supposed to remove repetitive work. In some businesses, though, something different is happening. People are spending large parts of their day moving information between systems so the AI can function properly. Copying notes from one platform into another,...
Here’s what’s new in Copilot Wave 3
If you use Microsoft 365 every day, you’ve probably noticed that Copilot hasn’t stood still. It’s been evolving in the background, gradually becoming more embedded in the way Word, Excel, Outlook and the rest of your tools work. Microsoft tends to roll these changes...
Yet another performance boost for Windows 11
Are you tired of that slight pause when you open something on your PC and it takes just a fraction longer than you expect? It’s not enough to stop you working, but it is enough to irritate you for a moment. That’s the sort of thing Microsoft is fixing right now in...
Should your business use an AI voice assistant?
Most businesses have a handful of phone calls that happen time and again. “What time do you open?” “Can I change my appointment?” “Has my order been dispatched?” “Can somebody call me back?” Of course, these are all normal questions for someone who doesn’t know the...
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